Delivery and return policy
We want you to be fully satisfied with your purchase. If for any reason you’re not, you may return eligible items according to the following terms:
2.1 Return Eligibility
- Timeframe: You can return items within 10 days of receiving your order.
- Condition: Items must be unused, undamaged, and in their original packaging with all tags and labels attached.
- Non-Returnable Items: The following items cannot be returned:
- Personalized or customized items
- Perishable goods (e.g., food, certain hygiene products)
- Final sale or clearance items (unless damaged or faulty)
2.2 Return Process
To initiate a return, please follow these steps:
- Step 1: Contact our customer service at support@bonbaloo.com with your order number and the reason for the return.
- Step 2: We will provide you with return instructions, including the return address.
- Step 3: Ship the item back to us. You are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., incorrect or damaged item).
2.3 Refunds
- Processing Time: Once we receive and inspect your returned item, we will notify you via email. Refunds are processed within 5 business days of receiving the return.
- Refund Method: Refunds will be issued to your original payment method. Please note that shipping charges are non-refundable unless the return is due to an error on our part (e.g., wrong or damaged product).
2.4 Exchanges
We offer exchanges for defective or incorrect items. If you wish to exchange an item, please contact us within 2 days of receipt to arrange for a replacement. You will not be charged for return shipping in the case of an exchange due to a defective product.
3. Order Issues
3.1 Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact us as soon as possible at support@bonbaloo.com. We will work with the carrier to resolve the issue and, if necessary, send a replacement or issue a refund.
3.2 Incorrect Items
If you receive an incorrect item, please notify us within 2 days of receiving your order. We will cover the cost of return shipping and send you the correct item at no additional charge.
3.3 Late Deliveries
If your order has not arrived within the estimated delivery time, please check the tracking information sent to your email. If you still have concerns, contact us and we will help locate your package.
4. Contact Us
If you have any questions or concerns about our Delivery and Return Policy, please reach out to our customer service team:
- Email: support@bonbaloo.com
By using Bonbaloo.com and placing an order, you agree to the terms outlined in this Delivery and Return Policy. We reserve the right to update or modify this policy at any time, so please review it regularly.
