Shipping policy
At Bonbaloo.com, we are committed to delivering your children’s products in a timely and efficient manner. This Shipping Policy outlines the terms and conditions related to the shipping and delivery of products purchased from our website.
By placing an order with us, you agree to the shipping terms detailed below.
1. Shipping Destinations
We currently offer shipping to the following regions:
- Domestic
- International
2. Shipping Methods and Delivery Times
We offer the following shipping options:
2.1. Standard Shipping
- Estimated Delivery Time: [5 to 10 business days]
- Tracking: Available for all standard shipments.
- Carrier: Latvijas Pasts, UPS
- Cost: Calculated at checkout based on the weight of the order and destination.
2.2. Express Shipping
- Estimated Delivery Time: [2 to 5 business days]
- Tracking: Available for express shipments.
- Carrier: Latvijas Pasts, UPS, FedEx
- Cost: Express shipping rates are higher than standard shipping and will be calculated at checkout.
2.3. Free Shipping (if applicable)
- Eligibility: Free shipping is available for orders over 40 euros or during special promotions.
- Delivery Time: Typically [7 to 12 business days].
Please note that delivery times are estimates and may vary depending on your location, public holidays, and external factors (e.g., customs processing for international orders).
3. Order Processing Time
- Processing Time: Orders are usually processed and shipped within 2 business days (Monday to Friday, excluding public holidays) after payment confirmation.
- If there are any delays due to product availability, you will be notified via email.
4. Shipping Costs
Shipping costs are calculated based on the weight of the products and the destination. The total shipping cost will be displayed at checkout before you complete your purchase.
- Domestic Orders: Shipping rates start at [Minimum Shipping Cost] and increase based on the total weight of your order.
- International Orders: International shipping rates may vary depending on the destination and customs regulations.
5. Tracking Your Order
Once your order has been shipped, you will receive an email with tracking information so you can monitor the delivery status. Please allow up to 4 hours for the tracking information to be updated in the carrier’s system.
6. Customs, Duties, and Taxes (For International Orders)
For international orders, customs duties, taxes, and other import fees may be charged by your country’s customs office. These fees are not included in our shipping costs and are the responsibility of the customer.
Please check with your local customs office to understand the applicable charges before placing your order. If a package is refused due to customs fees, the cost of return shipping will be deducted from any refund.
7. Delivery Issues
7.1. Lost or Delayed Orders
If your order is delayed or lost, please contact us at [support@bonbaloo.com] with your order number and tracking information. We will work with the shipping carrier to locate and resolve the issue.
7.2. Damaged Orders
If your order arrives damaged, please take photos of the packaging and items and contact us immediately at support@bonbaloo.com. We will arrange for a replacement or refund, depending on the situation.
7.3. Incorrect Shipping Address
Please ensure that the shipping address you provide is accurate. Bonbaloo.com is not responsible for orders shipped to incorrect addresses. If you realize you’ve made an error, please contact us as soon as possible to update the address before your order is shipped.
8. Undeliverable or Refused Shipments
If an order is returned to us due to an incorrect address, refusal to pay customs fees, or failure to pick up the package, we will notify you. In these cases:
- Reshipping: You may be required to cover the cost of reshipping the package.
- Refunds: If you choose to cancel the order instead, the original shipping costs will be deducted from the refund.
9. Contact Us
If you have any questions or concerns about shipping, please feel free to contact our customer service team:
- Email: support@bonbaloo.com
This Shipping Policy may be updated from time to time. Please review it periodically to stay informed about any changes.
